Amphigouri: varnished nonsense

Man, I expected a little pain in trying to get broadband access at our new house, particularly since a) the house had been wired for cable modem a few years ago but hadn’t actually had “live” service for a while, and b) because Adelphia is switching to Time Warner in this area, and there are bound to be Issues around the cutover.
But… dayyyyyum. I did not expect this level of pain.

Lots of confusion back in September trying to determine if we could even /get/ cable service at new house - turns out yes, yes we can, but the existing lines need to be upgraded in order to get said service. Should be done in 4-6 weeks. Nifty.

So here we are, 4-6 weeks later, and all I really want is to know if the work has been done, if it hasn’t when it’s scheduled to be done, all so I can put in our order for tv/broadband service. This is actually a necessity, since Husband will be continuing to work from home and, really, dialup just don’t cut the mustard anymore (and - now we get to the real issue, right? - even tho it’s possible, who wants to play WoW on dialup?!?). My attempts at information gathering, though, have been futile: countless minutes on hold, several front-line support people informing me “this says that house isn’t serviceable and has never had cable service” despite my reiteration of September conversations much to the contrary, twice being informed that I would be getting a call back from two people (neither has called, at least not on the work or cell numbers that I’ve provided umpty-gazillion times now).

The latest attempt at finding out just wth is going on resulted in 25 minutes of hold music, being abruptly disconnected, another 15-20 minutes of hold, and then ultimately being told my best bet is to go in person to the local office and take up my issue there. Sigh. Will make an interesting sight to behold, I’m sure, as I’ll be going along with my brother (who has also experienced his own Issues with that-which-used-to-be-Adelphia recently and still needs them cleared) - two very tall-and-stocky, highly irritated people looming in the lobby demanding resolution.

Buh. Makes me wonder, tho - is there /any/ cable company that has their act together? Sheesh.